Frequently Asked Questions (FAQs)
The section below is a compilation of some of the most frequent questions we receive by email. We have added some additional tips, we hope you find it useful. For anything not covered, let us know!
General Questions about Uffizi.org
Is Uffizi.org the official website for the Uffizi Gallery?
No, Uffizi.org IS NOT the official/institutional website for the Uffizi Gallery. This website was born as an informational guide on the Uffizi Gallery to offer practical information on the museum itself, as well as the works of arts held in its collections, offering suggestions on the masterpieces you shouldn’t miss and where to find them. The links to buy tickets and tours online are affiliations with selected partners to offer the possibility to book your tickets for the date you will be in Florence right now.
Where can I find the “official” website for the Uffizi Gallery?
The official/institutional website is http://www.uffizi.beniculturali.it. The Uffizi Gallery was managed by the Polo Museale Fiorentino until the end of 2015 and is undergoing a complete organizational change. The Polo Museale has essentially been dismantled, with an Italian Ministerial decree in 2014, and the museums that were under its control divided into 4 new, independent entities. The four new websites have not yet been put online, and the old Polo Museale website has a homepage in Italian announcing the reorganization, with basic information on the main museums in Florence.You can find that here:
Why should I book through the partners selected by Uffizi.org?
If you book through our partners, you benefit from
- A wide availability of dates for Tickets and Tours
- Customer service by native English-speaking team
- Trusted booking partners that offer high quality service
I have read that the Uffizi ticket should cost 8,00 euro, why do I see a different cost on the websites you link to?
If you buy your ticket on-site at the Uffizi on the day of your visit, waiting at the entrance line to enter, you should only pay 8 euros (full price) to enter. If a temporary exhibition is ongoing during your visit, then the admission cost is actually 12,50 euro.
If you wish to avoid lines at the Uffizi, we recommend you book your tickets ahead of time. You can do so by phone (call +39-055-294-883, you still have to pay pre-booking fees) or online.
There are various vendors (all authorized by the Uffizi Gallery) to sell both tickets and tours online. For our website, we have selected Florence-Tickets.com and Viator.com as partners to offer the possibility of booking your tickets and guided tour online right now. Our partners offer more than just the museum ticket!
If you purchase tickets through the links you find on our site, you will receive great customer service from experienced travel operators, you can also change the date or time on your tickets if your travel plans change or cancel your tickets (with partial refund). The best option is to combine ticket purchase with a guided tour, as the Uffizi museum collections are vast. You can join a guided tour led by English-speaking professional, licensed tour guides. All of the reservations for tours and museum tickets are managed directly by our partners, not by Uffizi.org.
On other sites, pre-booked tickets are often non-refundable or cannot be modified.
When comparing the costs and terms of tickets across various websites, it is best to check whether these costs are included:
- pre-booking fees
- online administrative fees
- the current temporary exhibition: mandatory if one is ongoing during your visit.
- cancellations or changes are allowed
It is best to verify the costs and conditions directly with any website you choose to book on (whether one of our partners or another website), to ensure what is included in the price you pay.
Why do I have to pay for the temporary exhibition?
Because of the way the Uffizi museum is set up, even temporary exhibitions become part of the museum; there is no way to visit the museum without also passing through the temporary exhibition (located on the first floor, entrance from Hall 88). In the future, the museum might offer the possibility of not visiting the temporary exhibit but it isn’t the case at this time. So your museum ticket will include the cost of the temporary exhibit if there is an ongoing exhibition during the date of your visit.
About Visiting the Uffizi Museum
How long is a visit to the Uffizi?
The collection at the the Uffizi is very large so you could actually take all day to visit the museum and still not see all of the works contained inside with the attention they require. We are, however, human and, even if we love art and history, generally cannot take hours and hours of absorbing art all at once!
To see the Uffizi at a leisurely pace, stopping to admire the main works of art but also additional ones that catch your attention, we recommend allotting at least 3-4 hours for your visit.
If you’re in a hurry and just want to see the main masterpieces, still give yourself at least 2 hours. Follow this itinerary to seek out and see the main masterpieces at the Uffizi.
Can I visit other museums in Florence on the same day?
Due to the richness of the collections of each of the museums in Florence, including the Uffizi’s, we highly recommend that you plan to just visit the Uffizi on one day, spending at least 2-3 hours there. Other museums in Florence contain smaller, rich collections so at the most we recommend to visit 2 museums per day (1 in the morning, 1 in the afternoon). In any case, prepare for art “overload”.
When is the Uffizi museum open?
Check out this page for updated opening times as well as other practical details: Plan Your Visit to the Uffizi Gallery
How do we get to the Uffizi Gallery?
This page shows a map and written instruction on reaching the Uffizi – it is very central, right next to Palazzo Vecchio and the Arno river.
Does the Uffizi have wheelchairs for disabled visitors?
Yes, it has 3 available. Ask for one as soon as you enter the museum. You CANNOT reserve a wheelchair ahead of time, it works on a first-come, first-served basis. Just make your request as soon as you arrive.
If you’re certified disabled, don’t stand in line! Head to the top of the line and show your disabled card/letter from your doctor to enter the museum. More information on services for disabled visitors here.
Are there audio guides inside the museum?
Yes, audio guides can be rented directly at the Uffizi. After you’ve entered the museum, you’ll find the audio guide desk to rent one or two audio guides right next to the cloakroom before heading upstairs to start your visit.
If you prefer, you can also book a private tour with a personal guide to accompany you through the Uffizi museum and explain the works of art, their history and interesting tidbits not easily gathered from paper travel guides.
What services does the Uffizi offer?
Read this page that describes all of the services the Uffizi Gallery offers its visitors.
Can I take pictures or video inside the Uffizi Gallery?
YES! Since July 2014, you can take photos inside the Uffizi Gallery. Please be respectful of other visitors who are admiring the works of art when taking photos. The use of “selfie-sticks” is prohibited within the museum. You cannot use a tripod either.
If you need photos for non-personal use, you must request permission ahead of time, and obtain a permit. You are generally allowed entry on Mondays, when the museum is closed to the general public. To request permission to photograph inside the museum for commercial use, you need to write to the Uffizi Gallery directly (see official site linked above).
Is there a long line/wait at the Uffizi?
The main entrance to the Uffizi is for people who buy tickets directly on-site at the Uffizi, the admission cost being the lowest possible (since there is no pre-booking or online fees). Many choose to wait to buy tickets once in Florence, not knowing when they can visit the museum and choosing to remain flexible on date and time. That0s fine, just be aware that there could be long lines. Why do lines occur? Read the following question to understand better.
Why is there such a long line at the Uffizi?
There are mainly 2 main reasons for the long lines at the Uffizi.
- The majority of tickets are NOT sold ahead of time online or by phone which gives many the chance to arrive at the Uffizi whenever they want and enter the museum. The sheer number of visitors that visit the museum are high (almost 2 million in 2015, which means on average 5,4000 visitors every day). There are moments when lines are shorter, and days when they are longer. The line really varies and cannot be predicted ahead of time.
- Safety. It doesn’t matter how big or small the museum is, the law dictates that given the number of entrances/exits at the Uffizi, no more than 900 people can be inside the museum at any time. Visitors can stay inside however long they wish, so there is a constant monitor of the number of people entering and exiting to keep the flow constant. For this reason alone, a line can form and a wait can occur, even for people with advance tickets in hand.
To avoid long lines at peak times, booking tickets ahead of time is really the best way to go and spend more time within the museum rather than outside in line.
When is the best time to visit the Uffizi?
That is difficult to determine because there are hundreds of visitors at all times of the day at the Uffizi.
However, it does seem that there are less visitors right around and after lunch (1-3pm) as well as at the end of the day so those might be some of the best times to avoid the busiest times at the museum. These are our own personal observations and not information provided by the museum itself. We are sharing what we have observed during our own visits.
Buying tickets online through our booking partners
I just bought tickets online, how do I know if the procedure was completed?
Once you’ve completed the online procedure, you will receive an email confirmation. You should expect to receive a ticket voucher by email or an email with links to download the voucher online, depending on the website you booked through. If you don’t receive any email within 24 hours, check your Spam folder. You should receive a ticket voucher by 48 hours after your purchase but sometimes it can take a little longer over weekends or holidays: for Florence Tickets, however, you can request the voucher be resent to you by completing the form here; for Viator, you can contact them through their customer service. For any questions or problems directly relating the purchase of tickets or tours, contact the customer care for the tour operator you purchased from as Uffizi.org, as an affiliate, does not have records of your purchases.
Will I receive my tickets at home?
No, all online bookings send you a voucher by email. You print this voucher and bring it along with you to Florence; present it at the separate ticket office for prebooked tickets to trade it in for paper tickets, then proceed to enter through the prebooked entrance. If you order tickets or tours for more than one museum at the same time, you will receive a separate voucher for each museum or tour.
I want to book tickets for my parents/friends, paying with my credit card. Will this be a problem?
No, this should not be a problem. Our booking partners offer the possibility of buying gift certificates or purchasing as a gift. You can see this option during the checkout procedure.
What if I don’t have access to a printer or cannot print the voucher?
If for any reason you cannot print the voucher but have a smart phone or tablet with you, you can show the digital voucher at the ticket office to claim your tickets. If this possibility is available (it varies by museums, the Uffizi does accept digital versions), it will be indicated on the voucher itself.
I have a voucher, do I have to wait in line?
The Uffizi has a reserved entrance for visitors with advance purchase tickets. Not all museums in Florence have a separate entrance. Before standing in any long line, ask museum personnel if you are in the right place (generally, if you have booked tickets, they let you jump the line when there isn’t a separate line/entrance). At the Uffizi, you pick up your pre-booked tickets at Gate #3, then go to Gate #2 to enter the museum.
Can I visit the museum at a different hour or on a different day than the one written on my voucher?
The simple answer is NO, you cannot. The museum handles visitor flows by selling a specific number of tickets for each date and time. So you can only visit the museum on the date and time written on your voucher.
Can I change the day or hour of my museum reservation?
Some tickets and tours can be changed. The voucher you receive should have details.
Does the voucher give me the right to exit and visit again the museum on the same day?
No, this is not possible. If you exit the museum, you cannot re-enter the museum with the same ticket. Remember, each ticket is for a specific time slot to visit the museum.
Have I paid for everything or will I be asked to pay more at the reservation desk?
All fees are included for tickets or services you purchase online. You do not need to pay anything when you pick up your tickets..
Do I need to show an identification document (such as passport) when I exchange voucher with tickets?
Yes, checking your name on ID and voucher helps counteract fraud. If you booked free or reduced tickets (for example, for children under 18; see details here), you will be asked to show an identification card to show that you had a right to those types of tickets.
Why is there a fee for booking free tickets?
The ticket is free for all children under 18 years old. But only the ticket is free, not the advance booking service which gives you the right to skip-the-line (fee requested by the museum). You only have to book free tickets for children between 6 and 18 years old, not for children under 6.
I want to buy tickets online for a large group, more than 30 tickets: what do I have to do?
Please contact us at email@example.com and we will give you additional details.
The Firenze Card
Do I need to make reservations with the Firenze Card?
No, you don’t! There is a separate entrance for Firenze Card users that allows you to skip the line and enter quickly, without the need of a reservation.
Can I reserve a specific time to visit the Uffizi with the Firenze Card?
No, you can’t and you don’t have to! Just head to the museum when you want to visit it and just use the priority line to skip any waiting times.
You can learn more about the pros and cons of getting a Firenze Card.
School groups, photos and more…
I am a school group with many students and teachers, how do I book a visit?
School groups composed of children under 18 generally qualify for free (ages under 18) or reduced tickets (ages between 18 and 25 for EU citizens) AND are also large groups. Visits are, therefore, regulated carefully by the museum directly to not crowd the museum for other visitors. You will have to contact Firenze Musei directly at firstname.lastname@example.org with details of the number of students and dates/times available to book your visit.
I’d like to publish an image of a work of art belonging to the Uffizi Gallery in my article/book/website, can you provide a high resolution image?
You need to request permission to use the image and at the same time request a high resolution version for your use directly from the Uffizi Gallery management. See official site linked above.